E-receipt showing $0 balance

[Blazzaro]

Hi,

The e-receipt is coming through with a $0 balance due making the amount to default to $0 and can't be overridden.  How do we correct this?

Thanks,

[KevinD]

@Blazzaro was this hotel paid for on a company credit card and does your company have a company credit card feed into SAP Concur? 

If you do have a company card feed, you would need to wait for the company card transaction to come into SAP Concur and then match it to this e-receipt. The amount of the card transaction will override the amount of the e-receipt. 

I suggest deleting this item off of your report and let it sit in the Available Expenses so that when the company card transaction comes in, it will auto-match to this item. 

If this wasn't paid for on a company card, then I would delete this from the report and create a manual expense entry for the hotel. You will probably need to go the Hilton website or call Hilton to get a copy of the receipt with the correct amount.

[Blazzaro]

Hi Kevin,

We do not have a company credit card program; this was made with a personal card.  It has happened with both Hilton and Marriott hotels and we have been deleting them and manually entering.  Our travelers don't always catch the issue, and it creates a headache for my coordinators reviewing expenses. 

We have submitted a support ticket but so far haven't received a solution.  

Thanks,

Brianna