Double Charge

[KMorelli]

A previously paid personal expense (where I used my work card and paid it back) has been taken from a new claim where I had to use my personal card... any ideas who to contact to get this sorted? I've effectively paid back the expense twice: Thanks for any help 

[PoojaKumatkar]

Hi @KMorelli ,

Please reach out to your local Concur Administrator. They would be able to assist you on this.

In case if you don't know who your local Concur Administrator is, then @KevinD can help you here to get POC details.

If this answers your query, then please mark solution as accepted.

[KevinD · Accepted solution]

@KMorelli when you say you "paid it back" referring to you work card did you send a payment directly to the card issuer or to your company? 

So, I looked up your profile and the type of company card you have. This is set to Company Billed/Company Paid. What this means is your company receives the entire statement amount, even if you accidentally charged a personal charge to the card, and pays the entire amount. This means you don't need to send payments directly to the card issuer, which it sounds like you did. For future reference if this happens again, don't send payment to the card issuer. Your company will recover the funds. 

I'm going to send you the name of someone at your company to reach out to. I'll send it in a private message.