Do not have "Attendees" option on Restaurant Expense

[deke]

I submitted my expense report to my manager and she had to return due to no Attendees added to a group restaurant bill. I did add the attendees one at a time, ( I remember as I had to use a group pic to recall who was there from our team). I tried to add again but do not have an attendee add option as shown on your help site.
I have seen lots of other "attendee" issues in the forum but have not seen any resolution that would help with my issue.
Any assistance is greatly appreciated.

[KevinD · Accepted solution]

@deke Attendees is not turned on for that expense type, which makes sense as this expense type is for individual meals. I would suggest using the Entertainment - Staff expense type. That will have attendees turned on. 

[PoojaKumatkar]

Hi @deke ,

Are you sure you added attendees to the same expense type "Meals  Travel - Overnight"?

If yes then can you please try logout and login again and check whether Attendee option is visible.

If still not visible then, try creating fresh new report, take same expense type and see whether "Attendee" option is visible there. Some time due to system glitch such things happens.  So by doing this issue might get resolved.

By looking at expense type name it seems it is more of a individual expense type than group expense type. 

[deke]

Thank you for your quick reply. I signed out and back in. Deleted that line from current expense report. Logged out and back in again to try ad create separate expense report for this entry and still have no "attendees" tab to select.

[PoojaKumatkar]

Hi @deke ,

If it is still not available then possible that system administrator might have removed attendee option for that expense type due to which is it is not visible.

I would suggest to reach out to company Concur Adminstrator and ask them to confirm whether attendee option is enabled for the given expense type in backend configuration. 

Meanwhile, you can also check with your other colleagues and ask them to check whether they can see attendee option in their system for the same expense type.

If Concur admin confirms that setting is disabled due to any reason then you can submit the report and inform the same to your manager so that they can approve your report without asking for attendee details.

[deke]

I have confirmed that my colleagues in the same department have used "attendees" and have that option available to them. It is required by our company to complete.

[PoojaKumatkar]

Hi @deke ,

Ok, if option is just not available in your profile then there might be something which is causing this issue. 

Let's take Kevin's help here as he can access any site with his super permission.

@KevinD - Can you please help here.

[KevinD · Accepted solution]

@deke Attendees is not turned on for that expense type, which makes sense as this expense type is for individual meals. I would suggest using the Entertainment - Staff expense type. That will have attendees turned on. 

[PoojaKumatkar]

Thanks @KevinDfor confirmation. It means my guess was correct about the expense type and the attendee issue.

[KevinD · Accepted solution]

@PoojaKumatkar yes it was. 🙂

[deke]

Thank you @PoojaKumatkar and @KevinD for your very speedy resolution. Greatly appreciated.

[KevinD]

@deke that's why they pay me the big bucks. Haha. Happy to help.