Deleting an unused corporate credit card charge

[PaulValentine]

Hello!

Does anyone know if I am able to delete a company card charge from my unused corporate credit card charges?

I am unable to delete it, and I am also unable to attach it to a "blank" type concur expense claim - when attached to a claim whilst selecting "personal expense (do not reimburse)", it says I have to select "payroll deduction" which I would prefer not to 😊

Any help would be appreciated, thanks!

[cjmarimo]

Hello @PaulValentine ,

Corporate card charges cannot be deleted by the end user, since they come directly from the bank feed and are controlled by your company’s Concur configuration. If a charge appears under Unused Corporate Card Transactions, it must be processed in one of the following ways:

• If the charge is personal:

Add it to an expense report and mark it as “Personal Expense (do not reimburse)”.
If your company requires selecting “Payroll deduction”, Concur will force that option. This is a company‑level rule and can’t be bypassed.

• If the charge is an error:

You won’t be able to delete it yourself.
In that case, the best option is to contact your Concur Administrator / Travel & Expense team, as they are the only ones who can remove or hide the charge from the backend if appropriate.

BR,

cj

[KevinD]

@PaulValentine what @cjmarimo posted is correct. When expenses aren't submitted on time for whatever reason, you are beholden to how the system is set up. While you prefer not to select Payroll Deduction, I'm afraid you are stuck having to select it. The reason is that your company paid the card issuer for this expense. You now owe your company that money and they have chosen to use Payroll Deductions to pay themselves back. This ensures employees pay back the company. 

[PaulValentine]

Thanks for the reply @cjmarimo and @KevinD 😊

For this transaction (my first with the card) I wasn't aware of the automatic Concur/Corporate Credit Card actions, so I submitted the expense manually and it was successfully reimbursed.

Sounds like I need to identify the company administrator for Concur and ask them to delete it. The company website for Concur help does not appear to identify anyone ☹️

[KevinD]

@PaulValentine most companies, for some reason, do not provide a point of contact internally. 

I will send you a private message with a name to contact. However, I just want you to be prepared that you might still need to submit the transaction and use the Payroll Deduction. Since you submitted it as an out of pocket expense, you received the funds instead of the funds going to the card issuer. If your company already paid the card issuer for the transaction and your company reimbursed you as well, then your company is out that money since they reimbursed the same expense twice. If your company hasn't covered the transaction yet, then it is sitting on your statement waiting to be paid, since the money went to you instead of the card issuer. I don't know how your company is set up, but you will either need to pay back your company or make a payment to the card issuer. The money you received isn't yours. I hope this all makes sense. 🙂 I just don't want you to be surprised by what your next steps will likely need to be.