Deleting Inactive Unassigned Card Accounts in SAP Concur

[justinkthomas]

Hello Concur experts,

I have a query where the business needs to delete the accounts of inactive users present in below path:

Company Card Admin → Manage Accounts → Unassigned Accounts. Most of the users are not active from past 2 years in company

Any idea how we can delete these inactive accounts so that they are not visible in manage accounts > unassigned accounts page.

In company card admin settings, we have an option to delete the accounts when we enable whether that will work. We dont have this setting enabled.

Thanks!

[cjmarimo · Accepted solution]

hello @justinkthomas 

To be able to delete cards, you need to enable the “Allow card accounts to be deleted” option.
You can find this option under Company Card Admin → Manage Accounts → Settings.

Once you enable this option, the “Delete” button will appear in Manage Accounts.

When you select a card to delete, the button turns blue.

BR,

cj

[cjmarimo · Accepted solution]

hello @justinkthomas 

To be able to delete cards, you need to enable the “Allow card accounts to be deleted” option.
You can find this option under Company Card Admin → Manage Accounts → Settings.

Once you enable this option, the “Delete” button will appear in Manage Accounts.

When you select a card to delete, the button turns blue.

BR,

cj

[justinkthomas]

Hello @cjmarimo ,

Thank you for your response! is there no other ways to delete this without enabling this setting. I mean via card feed?

Regards,

Justin

[PoojaKumatkar · Accepted solution]

Hi @justinkthomas ,

Based on the referenced article, card accounts cannot be completely deleted from the system.

I also reviewed the employee import file (record type 650), and it only includes an “expiration date” field—there is no column available to support deletion.

Therefore, the only remaining option is to enable the “Allow card accounts to be deleted” setting and proceed with deleting the card accounts as suggested by @cjmarimo .

If this answers your query, then please mark solution as accepted.