Deleted receipt image still showing up in Processor View

[MLMZ]

Hey Community!

We have a problem with an report expense and its receipt image.

Customer startet a new Report.

Customer added expense typ Hotel.

Customer added all relevant information and added a wrong image.

Processor checked the report and recognized the wrong receipt image on the expense type Hotel and in the added receipts list.

Processor sent the report back to customer.

Customer deleted receipt image - saved - added correct receipt image - saved.

In customer view everything is correct! I checked this multiple times with her.

Cusomer sent the report again.

Processor checked the receipts and now there is the correct receipt image in the "View Receipts in new window" or "View Receipts in current window".

BUT when the processor clicked on the expense type hotel, there is still the image of the old/wrong and deleted receipt.

Is this a bug or a feature?

Has anyone noticed this behavior before?

Best regards and many thanks

MLMZ

[KevinD]

@MLMZ did the processor scroll down to see if the correct image was below the incorrect image when they drilled into the Hotel expense? 

Also, is the incorrect image still displaying? Sometimes the imaging service needs some time to clear things out. 

[MLMZ]

@KevinD The incorrect image was deleted and afterwards the correct image was uploaded.

Today the incorrect image is still at the expense and still not in the list of all images, there is the correct image.

correct image in the list of receipts

incorrect image still at the expense type Hotel

[KevinD]

@MLMZ what is the name of the user who owns this report? 

Also, is the incorrect image causing any sort of issue or is it that you just want things cleaned up? 🙂

[MLMZ]

Good morning @KevinD 

It is not only a clean up thing. The processors looking at the images linked to the expenses and not in the list of all receipts.

The booking in SAP was correct and the correct receipts are in SAP too.