Delays in receiving expense payment to Amex - Error message

[AShaw119]

Hi All,

I've been experiencing delays with payment to my company Amex card for hotel and travel expenses

Although it's sitting as "sent for payment" in the audit trail it's also showing the below error

Entries due the credit card provider cannot be processed because a batch definition matching the credit card posted currency [GBP] and group [United Kingdom GXO] and Country/Region [] and payment type [AMEX TECORP] does not exist

Is this an issue?... as it looks like an auditor has manually over ridden this and sent for payment but as I say the process is taking a lot longer than normal

Many thanks in advance for any help

[MelanieT]

@AShaw119 Hello! You will want to reach out to your SAP Concur Admin, as they may need to fix a payment batch or create a new one.  I will send you a private message with who you can contact for this. 

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Heather1574]

Hi Melanie - Could you please provide me with contact information to get this message corrected.  Thank you

[KevinD]

@Heather1574 hello there. I'll step in for Melanie. You are getting the error message about no batch definition, is that correct? 

If so, can you check to see if you have access to Payment Manager, please? Sign in and click Home. From the menu, select Tools on the right hand side. See if there is the Payment Manager option listed. If so, do you see Configure Batches? 

[Heather1574]

Hi Kevin - Yes it is a batch definition that does not exist and yes I do have access to configure batches.

[KevinD]

@Heather1574 well, it is a two-part process and if you haven't ever done it before, I would suggest submitting a help ticket to Concur Support and have them set it up for you. 

[Heather1574]

Thank you Kevin!