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JCKasai
Occasional Member - Level 3

Customer Entertainment/meals - error I had never seen before

One of our associates is trying to create a report including a expense under the category "Customer Entertainment/meals." However he gets this error message. I had never seen it before and do not know what it means and how to fix it. If anybody knows what can I do to fix it, please help me. Your help will be greatly appreciated.

 

JCKasai_0-1789667002538.png

 

4 REPLIES 4
KevinD
Community Manager
Community Manager

@JCKasai can you send me a private message with the name of the employee so I can take a look at the report, please?


Thank you,
Kevin
SAP Concur Community Manager
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prashant04
Occasional Member - Level 1

Check the user profile and either Ledger or hierarchy details are not correct. 

JCKasai
Occasional Member - Level 3

Thank you for your reply, @prashant04 
I just checked and both are correct. Is there any other field that could be causing this?

KevinD
Community Manager
Community Manager

@JCKasai so everyone is updated...the issue was the hierarchy and an account code not being entered in that level of the hierarchy for the expense type in question. 


Thank you,
Kevin
SAP Concur Community Manager
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