Credit expense not showing in concur after several weeks

[jkochersperger]

Hi, 

One expense successfully imported to concur and I was able to add it to my expense report, but another charge is not coming through. I see it on my company card statement, but not in my available expenses.

What can I do from here?

Thanks 

[KevinD]

@jkochersperger what is the transaction you aren't seeing? What was the vendor, date and amount? I can take a look to see if it is currently hidden or not. If I don't see it at all, it probably means the transaction didn't come in at all. If that is the case, your company's card admin would need to contact the card issuer to get it resolved.

First thing though, let me know the transaction details and I'll go in and take a look.

[jkochersperger]

Hi Kevin, just sent you a PM with the details. Thanks!