Credit card charge not showing in the app

[Lecousi]

Hi there I have 3 credit card charges from 1st of June and they haven’t appeared in the app so that I can add them to an expenses claim. Other credit card charges from after the 1st of June have already appeared. What can I do about this?

Regards

[cjmarimo]

Hello @Lecousi ,

In SAP Concur, corporate card charges may take some time to appear. SAP Concur indicates that domestic charges can take up to 10 calendar days to be imported, and international charges up to 21 calendar days, although many appear sooner:

When Will My Corporate Credit Card Transaction be ... - SAP Concur Community

First, I recommend checking whether the missing charges have been automatically added to an open expense report (if Expense Assistant is enabled) and also reviewing whether the option "To find missing transactions: Card Transactions" is available in the Available Expenses section.

Expense Assistant & To find missing transactions_Card Transactions

If the charges from June 1 still do not appear, the best course of action is to contact your company’s Concur/card administrator or your company’s Finance team so they can review the card assignment and the file received from the bank, and open a ticket with SAP Concur if necessary.

Hope this helps! Let me know if you have any questions.

Best Regards,
CJ