Concur pending card transaction

[lpapalau]

I added a receipt for a hotel expense paid via the company credit card, but now it shows 'Pending card transaction', before this it was shown in the 'Available expenses' section. Also I don't see anything in the 'Card transactions'. What do I miss here?

[Laxmi9]

Hello,

The transaction you see is created by Concur based on your receipt. You need to attach the receipt to the data feed from your credit card.. Sometimes there is a delay between the card transaction and Concur, give it 2/3 days and it should show up. Thanks.

[KevinD]

@lpapalau I want to preface my response by saying, I can only comment based on the facts presented to me when I went into your site and looked up your profile and assigned card. See screenshot below. The highlighted portion that says User Hidden tells me you deleted the transaction from your Available Expenses area. Not sure if you knew you did this or not, but according to the system, you were the culprit. 🙂

 You will need to contact the team at your company who assigns company cards and let them know it was accidentally deleted and needs to be rereleased. If you aren't sure who the team is, I suggest working with your direct manager. My one hint would be that the teams in charge of company cards are usually the Finance/Accounting departments.