Concur expense UI update....issue with Submit button in Safari

[ca_murray]

As per my subject line, I have had two reports so far today that users in the Safari browser are unable to submit claims since the new claim page was updated.  The 'Submit Claim" button is not visible to them.  We were just updated to this new UI yesterday.  Anyone else seeing something similar?

They also appear to be unable to switch back to the previous look, even after clearing their cache and cookies.

[cjmarimo]

Hi @ca_murray,

You can open a case on the Support Contact website so they can take a look at it. In the meantime, as temporary solution, feel free to use Chrome (it’s the browser Concur recommends) or Edge, as both work fine.

Hope this helps! Let me know if you need anything else.

BR,

cj

[Marc12345_2025]

I have this problem too. I will say that it is frustrating to see that when you update your system I need to change my workflow to accommodate your updates. That is a little backwards.

[KevinD]

@ca_murray have they tried using other browsers? Also, can you send me the names of each user please in a private message so I can go in and take a look?

[sec]

I am unable to submit a claim either.  The submit button is not longer available since the update.  I use an Apple Mac computer.  Any advice?

[mike_brindley]

Hello, we're sorry to hear you're experiencing this issue with the new expense report UI. This appears to be impacting users with older versions of Safari. If possible, please update to the latest version of Safari or use another browser such as Chrome, Edge, or Firefox. Thank you.