Concur Expense randomly switches to English although German is set as default

[Andre1909]

Hi everyone,

I am experiencing a recurring issue with SAP Concur Expense and would like to know if anyone else has experienced the same problem or knows how to resolve it.

When I log in to Concur Expense, the user interface is frequently displayed in English, although my preferred/default language is German.

The strange part is that there is no apparent reason or pattern for when this happens. It does not happen every time I log in.

When I then go to:

Profile → Profile Settings → System Settings → Default Language

the dropdown already shows:

German (default)

So the language setting itself appears to be correct.

However, if I simply click Save again without changing anything, the interface immediately switches back to German.

This means that the setting appears to be stored correctly, but Concur sometimes does not apply it when the user logs in.

Has anyone experienced this issue?

• Is this a known SAP Concur bug?

• Could this be related to the company configuration, user master data, or an interface/data feed?

• Could browser settings, cookies, SSO or the login process cause this behavior?

• Is there a recommended solution or workaround?

I would appreciate any information or suggestions on how to permanently resolve this issue.

Thank you!

[KevinD]

@Andre1909 have you tried changing the language on the SAP Concur Sign in screen, to see if that gives you a more consistent experience? See screenshot. Let me know if it helps. 

[KatiRa]

Hi!

You are not alone - I just found out that some of my colleagues in Denmark have exactly the same issue - the default language is set to Danish and yet all the text is in English...  seems to happen every time they login to Concur, which can be several times a day...

[PoojaKumatkar]

Hi @Andre1909 , @KatiRa ,

Since you mentioned that this issue occurs every time users log in, I suspect that the affected settings may be getting overwritten by the automated employee import interface.

Could you please check with your Concur administrator team whether the interface sends only delta employee records (i.e., only changed records) or all employee records to Concur on a daily basis?

For example, if the interface sends all employee records daily and the program is configured to set the default language to "en_US", it may overwrite the language preference updated by the user. As a result, the issue could recur every day.

If this assumption is correct, I recommend updating the interface logic to send the appropriate country-specific default language in the employee profile. This will ensure that the correct language preference is maintained in Concur and help prevent the issue from recurring.

If this answers your query, then please mark solution as accepted.

[samasuraj]

Hi @Andre1909 / @KatiRa 

Topic: Concur Expense randomly switches to English although German is set as default

Please check the below. Hope this helps.

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This appears to be an intermittent SAP Concur language-preference synchronization issue, rather than an incorrect user setting.

Since German is already selected and clicking Save immediately restores the German interface, the preference is likely stored correctly but not consistently applied during login.

Possible Causes and Solution:

1. Browser cache/cookies: Clear Concur site data and test in Chrome or Edge using Incognito mode.
2. SSO/session handling: Check whether the language changes after SSO login, session expiration, or switching between Concur modules.
3. User provisioning: Verify whether an HR feed, API, or identity provisioning process is updating the user's language preference.
4. Browser language: Set German as the preferred browser language and test whether the behavior changes.
5. SAP Concur application issue: If multiple users are affected, raise a support case to investigate language preference initialization.

Recommended troubleshooting: Compare the user's language setting before and after login, test different browsers, and review any automated user-profile updates.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant