Concur Alert: Outstanding Credit Card Transactions

[rabilam]

Dear Concur Community,

I’ve recently been receiving daily emails stating, “This is the second and final reminder to claim your expenses.”

However, I currently have no open expenses to claim or any outstanding credit card transactions in my account.

Could you please advise how to resolve or disable this alert?

Thank you in advance for your support.

Best Regards,

Rabi

[KevinD]

@rabilam I'm looking at your SAP Concur profile and I see a report named "Already Claimed" with a lot of company card transactions. Some of which go back to October of 2024. I'm pretty certain all these older transactions are causing you to receive the daily emails. 

You will need to get all these transactions submitted to get the emails to stop. If these transactions have already somehow been reconciled, then you company card administrator will need to hide these transactions. 

I would reach out to the team that assigned you the company card to see if they can help.

[rabilam]

Thanks, Kevin!
I’m up to date, there are no outstanding credit card transactions. When I submit an expense, I attach the invoice directly to it. By the time the transaction appears, it’s already been submitted, which is why I created this report.

I occasionally receive this alert, but I haven’t been able to understand the connection.