Concur Alert: Outstanding Credit Card Transaction

[AREYESCR]

I`ve been getting this email reminder from [email protected] indicating that I have corporate credit card charges older than 60 days that have been added to a report that is either not submitted or sent back to me for corrections. I accessed the SAP Concur Community trying to get additional information. One of the topics similar to what I`m experiencing said to check if there were any credit card transactions listed under my "Available Expenses" section on the home page. There were none, and the suggestion  said to reach out to my Concur administrator or to submit an IT support ticket to investigate the issue. The email reminders should not be triggered if there were no outstanding transactions in my profile.

I called DT and gave me a number that was supposed to be Concur Team, but it was of a travel agent which couldn`t help me on that. Can someone shed some light on how to solve this and stop getting those reminders. Who I need to contact or the steps on where to go, click and solve. Thank you in advance!

[KevinD]

@AREYESCR the issue is with the expense report you have created named: AVI/MIS Supplier Conference 2026. If you look at that report there is a refund transaction dated May 8, 2026, which is over 60 days old. 

The other issue you will see for this transaction is because it is a Hotel expense, you are required to create a travel itinerary. What I would suggest is to change the Expense Type to Misc. (Other). I believe this would then not require a travel itinerary. 

Lastly, because this is a refund/negative amount, you might not be able to submit the expense. Many companies don't allow negative amount reports to be submitted. If after making the changes I suggested you cannot submit, then you'll need to contact the team that assigned you your company card and let them know the situation. They can hide the transaction so it no longer appears for you. This should stop the email notification as well. You will need to delete the item off the report though before it can be hidden from you.