Hi Everyone,
We are a 25k public sector organization currently using Concur Expense, Request, and Verify.
During our recent RFP process, IT required that our vendor be FedRAMP / GovRAMP compliant. Concur was re-awarded the contract, but as we move into the transition phase, we are hitting a few operational and financial realities that we weren't fully expecting:
55% Cost Increase: We knew dedicated government environments carry a premium, but the pricing jump is substantial. Concur clarified that a major driver for this cost is the requirement that all data processing, infrastructure hosting (e.g., AWS GovCloud), and support personnel must strictly reside within the Contiguous United States (CONUS) and be handled by US-based staff.
6-Month Re-implementation Timeline: We were informed that moving from the commercial environment to the GovRAMP site is not a simple data migration or toggle—it requires a full, manual re-configuration of the new GovRAMP site from scratch.
Historical Data Access & Archival: Any existing travel and expense history on our commercial site will become unavailable to our standard users post-cutover. Access will be limited to a small number of read-only "archive" login IDs.
For other public sector agencies or higher-ed institutions that have made the leap from Concur Commercial to Concur Cloud for Public Sector / GovRAMP, we would love to learn from your experience:
Cost Alignment: Was the price jump similar for your agency once CONUS support/hosting mandates were factored in? How did you justify the cost increase to leadership/board members?
Implementation & Timeline: Did the 6-month rebuild timeline hold true for you? Were there specific roadblocks or configuration traps we should prepare for during the manual rebuild?
Data Archival Strategy: How did you handle historical spend data? Did you rely solely on Concur’s archive login IDs, or did you extract historical reporting/receipts into an internal data warehouse/ERP beforehand?
Any insights, lessons learned, or questions we should be asking our implementation team would be greatly appreciated!
Thanks in advance,
