We are having issues where expense claims sent from concur to our accounting system need to be cancelled. We have been told that the status cant be changed and the claim cant be cancelled once sent across to the accounting system, but there is sometimes a genuine need so would like to understand what best practice is in this scenario. We are worried about users seeing claims that state they are 'sent for payment' and reconciliation between systems. Are there any best practices/experience that anyone can share?
