monteypoo
Occasional Member - Level 2

City of expense is defaulting to London, Arkansus instead of London, Greater London

In recent months I've started to notice an increasing volume of expenses for numerous of our employees where the city of the expense keeps defaulting to "London, Arkansus" instead of "London, Greater London".

The expenses all relate to our integrated corporate credit cards, which would suggest either something is wrong with the card feed or the data in the card feed is being misinterpreted by Concur. On the other hand, this doesn't make sense as we would then expect to then see this issue with all credit card holders, and we don't.

 

Before I go digging in to that, I just wanted to check if there is anything in the user config that could be causing this?

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