City of expense is defaulting to London, Arkansus instead of London, Greater London

[monteypoo]

In recent months I've started to notice an increasing volume of expenses for numerous of our employees where the city of the expense keeps defaulting to "London, Arkansus" instead of "London, Greater London".

The expenses all relate to our integrated corporate credit cards, which would suggest either something is wrong with the card feed or the data in the card feed is being misinterpreted by Concur. On the other hand, this doesn't make sense as we would then expect to then see this issue with all credit card holders, and we don't.

Before I go digging in to that, I just wanted to check if there is anything in the user config that could be causing this?

[KevinD]

@monteypoo I am fairly certain the city would be driven by the card transaction details. Is the city as it is coming in adversely affecting anything?

[monteypoo]

Hi Kevin,

It is certainly having an adverse effect, being a UK company with a HQ in London, Greater London this is where the vast majority of expenses occur. The system is supposed to extract VAT for expenses incurred within the UK but it is failing to do this due to London, Arkansas being outside of the UK which means my clerks are having to go through every expense and update the city field.