Cash advance is not linked in expense report

[AnnaL]

Hi,
I noticed that, from few time, expense reports are correctly linked to travel requests, but not with the cash advance, despite this one is correctly linked to travel request. In other words, expense reports are linked to travel request, travel requests are corretly linked to cash advance, but the cash advances are not visible into expense reports. Because of this, the due to employee amont is grater then how it should be, given that the cash advance has not calculated in the due to employee amount.

How can it be possible? Before the process worked correctly: when a cash advance is linked to travel request and the travel request is linked to expense report, than the cash advance is linked to expense report.

Thanks, best regards,

Anna Ladisa

[PoojaKumatkar]

Hi @AnnaL ,

If CA is issued BEFORE Request is linked to Expense report then both Request and CA will get added into expense report.

If CA is issued AFTER Request is linked to Expense report then ONLY Request will get added into expense report. 

Note - CA will only get added to report if CA status = Issued in Concur and FI posting status = success.

If CA status = Issued but FI status still shows pending then CA will not be available to add into report. 

Attaching similar article below for your further reference purposes.

If this answers your query, then please mark solution as accepted.

[AnnaL]

Hi @PoojaKumatkar,

thanks for feedback. Can you tell me if it is possible to change FI status in Concur?

Thanks, best regards,

Anna Ladisa

[PoojaKumatkar]

Hi @AnnaL ,

FI status will get automatically updated to success once your CA is posted into SAP system. Now how to post cash advance into ERP that you can check with your integration team. FI status field cannot be changed manually in Concur.

Note - I am assuming here you are using ICS integration.

In case if you are using SFTP integration, then once CA is issued it will be available to add in expense report. In SFTP integration, FI status is not applicable. 

If this answers your query, then please mark solution as accepted.

[AnnaL]

Hi @PoojaKumatkar,

your assume correctly! The strange thing is that this problem is from few time, do you know if recently has been released an upgrade? Could you attach more information about SFT integration?

Thanks, best regards,

Anna

[PoojaKumatkar]

Hi @AnnaL ,

If you are using SFTP integration, then can you please check status of CA? whether it is issued or not yet issued.

[AnnaL]

Hi @PoojaKumatkar ,

I'm using ICS integration, but I'm considering to change method. I can't understand why the problem is from few time: FI status of all cash advance is "pending", but why some of them are linked to expense report?

Thanks, best regards,

Anna 

[PoojaKumatkar]

Hi @AnnaL ,

In ICS integration, if CA is not yet posted into SAP (FI Status= pending) then it will not be available to add into expense report. 

CA which are linked to expense reports I'm sure for those CA status would be success. Or possible that those CA are created and linked in report before ICS integration was done or something, however this is just my assumption. 

Is it possible for you to get such CA and report samples where we can see when those are issued, linked in which report and report created date. With few samples, we would be able to analyse the issue.