Car Rental Waived Expense

[triplejs]

I had a recent car rental expense waived due to poor customer service. I have associated gas charges with the car rental. Concur is throwing an error for no reconciliation w cc charge for the rental car. I've uploaded PDFs of the original rental receipt/charge upon pickup along w the waived car receipt, along w gas receipts, but I am unable to submit my expense report. I also uploaded a separate car rental expense item with $0 expense but that didn't work either. Thanks for any help. Julia

[KevinD]

@triplejs Hello there. This issue is the item in question is a Pending Transaction. The other issue I see is that you already have this expense on the report. So, what it appears is that you are trying to submit the same expense twice. I say "appears" because I know that isn't what you are doing. 🙂

Simple solution...delete the item causing the hard stop alert because you already have that expense as a company card charge on the report. See my screenshot below showing both items on your report. As you can see, the two items have the exact same amount. The only difference is the vendor name and the location, which shows Franklin, Tennessee and Franklin, Indiana. However, these two items are indeed for the same transaction. 

One small tip going forward...the most important items in your Available Expenses are the ones that are indicated as Travel Card USB that show the little credit card icon. Those are the items you need to make sure are on the report. Anything else that looks similar, is just an extra item that, for lack of a better phrase, supports the card charge. 

I hope this helps. 

[triplejs · Accepted solution]

Good grief Kevin I was so focused on the warnings that I didn't see the one duplicate. There were still unresolved warnings, but I entered some comments as to why there was no corresponding car rental charge. I was able to submit for payment to success. Thanks so much for your help.