Cannot expense a refunded charge

[Jayobrien]

I have had an ongoing issue with fraud that occurred on my corporate credit card which recently received a refund for said charge. 

I am unable to expense the refund as its total is under 0.00. My company is quite slow to reply so I am just reaching out over here to see if there is something that can be done on concur's or my side.

[cjmarimo]

Hello @Jayobrien ,

If you receive a credit or refund resulting from a fraudulent or incorrect charge on your corporate card, SAP Concur provides a standard procedure for reconciling it within expense reports. Please find below a link that explains the process in detail:

How Do I Reconcile Credits for Fraudulent or Incor... - SAP Concur Community

Please note that each organization may define its own procedures and policies for managing credits and refunds in SAP Concur, and this is often controlled through an audit rule.

For example, in our case, expense reports with a total amount equal to or less than zero are allowed because the audit rules that enforce this restriction have been deactivated.