Cannot delete a Hotel Receipt

[Ronb36]

Hello Support,

I uploaded the wrong receipt to a Hotel Expense, I’m not able to delete and replace with the correct receipt. I do not have the Delete option when the receipt is attached to the report. I can Delete once the Expense is removed from the report but it re-attaches immediately.

What are the steps to delete and replace with the correct receipt ?

Thanks,

[PoojaKumatkar]

Hi @Ronb36 ,

Could you please confirm whether the report has been submitted or is still in a not-submitted status?

• if submitted - you will only be able to add a receipt and will not be able to remove or delete it. To delete the receipt, you must first recall the report, remove the existing incorrect receipt, add the correct receipt, save the expense, and then resubmit the report.
• If not-submitted - you should be able to remove the receipt from the hotel expense entry, as shown below.

       

If this answers your query, then please mark solution as accepted.

[Ronb36]

The report is not-submitted. I do not have the Delete button for receipts that uploaded for the Hotel category ( folio ). When uploading, the system parses the receipt and creates the Itemizations automatically. It appears this lock the receipt to that Expense. Have tried re-categorizing the Expense, have tried to replace the Receipt, nothing works. I see the Delete button for all other Expense types.

[PoojaKumatkar]

Hi @Ronb36 ,

I don't have much idea about this scenario.

However, while searching for solution online, I got to know that is a known/expected behavior in SAP Concur, not a bug.

Attaching information and suggested solution for your further information purposes:

Why you don’t see the Delete button for Hotel (Folio) receipts

When a receipt is categorized as Hotel → Folio, Concur treats it as a system-managed receipt. That means:

• Users cannot delete folio receipts once they are attached
• The Delete button is intentionally hidden
• This applies whether the folio was:

1. Uploaded manually
2. Sent from the Concur app
3. Pulled from a hotel partner or email

Concur does this because folios are considered audit-critical documents.

What you can do instead

Depending on what you’re trying to fix:

If the folio is attached to the wrong expense

• Remove the receipt from the expense (if “Detach” is available)
• Reattach it to the correct hotel expense

If the folio is incorrect or duplicated

• Leave it attached and add a short comment explaining the issue
• OR replace it with the correct folio (the old one stays but reviewers can see the note)

If it truly must be deleted

Only a Concur administrator (or sometimes Audit/Finance) can remove it from the backend

Recommended next step (fastest)

Contact your company’s Concur admin or Expense team and ask them to:

• Remove the folio receipt from the backend or
• Confirm the company policy on hotel folios

If this answers your query, then please mark solution as accepted.

[KevinD]

@Ronb36 which receipt is the one in question and what expense is it associated with? 

@PoojaKumatkar @Ronb36 wouldn't be able to delete an expense from a submitted report, so this report has to be unsubmitted.