Can’t upload/send photo to concur mobile app to later use as receipt.

[marcn22]

When I choose a photo from my library and try to forward it to concur mobile to later use as a receipt the screen seems to attempt something but doesn’t allow the option to send to concur. This worked flawlessly until approx 3 weeks ago. I have a demonstrative video Ill upload. 

[marcn22]

Umm…maybe someone could help with instructions for uploading a video also. 

[DeanR]

Can you describe the steps instead of uploading a video?  Also is this with Android or Apple iOS or other?

I wasn't aware you could send photos from the library to Concur app - you learn something every day! 😀

[jaccar2001]

Having the exact same issues and time frame over the past few weeks

[KevinD]

@marcn22 I tried this too and had the same issue. I posted the issue to our mobile team to see if they can provide an explanation.

@DeanR what they are referring to is using the Share option on their device. All of the apps that are allowed to access their photos will appear below the image, including SAP Concur Mobile. They can select the app and share the photo with that app. 

[DeanR]

Thanks @KevinD.  I gathered that from the OP.   I'd just never thought about using that option for Concur but it makes sense that it exists.  I've always used Concur as my starting point and uploaded from my gallery, rather than the other way around but I'm glad to hear that this issue is being fixed for those that use it differently.

[KevinD]

@DeanR honestly, I find it quicker to just open my camera within the app itself and take the picture. It is less steps, but everyone finds what works best for them. 🙂

[larasmith]

Kevin, I thought the same thing but one of my users showed me how he does a screenshot of an emailed invoice and then shares it instead of forwarding the email to receipts@concur.com so I guess he has a point - as long as the screenshot has all the information on that one page.

[KevinD]

Update for everyone...this is an known issue and will be fixed with the 9.110 release which should be out soon. 

[marcn22]

Hallelujah 

[jcsiscar-aig]

Hi Kevin/Concur Admin, 

Sorry for using this older thread as I do not see a more recent one. Are we having similar issues for iOS where we can't share receipts to the Concur mobile app?

[Cindy_Rivera]

Any idea when to expect that new release?