Business trip and Rental car paid with personal credit card

[rivej199]

I reserved a rental car for a business trip through Concur and selected Hertz for the booking. I picked up the car, completed my trip, and then submitted the expense in Concur. However, my expense report is not progressing because Concur cannot match the car reservation to the charge.

Upon investigation, I discovered that Hertz charged my personal credit card instead of the corporate card stored in my Concur profile. When I contacted Hertz, they informed me that a reversal is not possible at this time. I attempted to update the expense type to "CASH" in Concur, but the system still will not allow me to submit the report.

I reached out to the support desk for help, but I was only directed to general guidelines, which do not provide a solution for my specific issue. Any guidance on how to resolve this situation would be greatly appreciated.

[KevinD]

@rivej199 go to your expense report, open it and then click the little checkbox next to this item on the report. Click Delete. Next, click Add new expense. Select the manual option. Choose Rental Car as the expense type, fill out all required fields. Provide the receipt. This will clear it up. 

Because the item was associated to a Concur Travel itinerary item, it couldn't progress because you are expected to pay with a company card transaction, which wouldn't ever be coming in since your personal card was used. By deleting and creating a manual expense, there isn't an itinerary item associated to it. 

The item you deleted will go into your Available Expenses. You should be able to delete it from there.