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There is a hotel stay showing up under my available expenses on my landing page, but once clicked it does not show up as an available expense.
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Did you book the hotel in Concur Travel? It could be the Reservation data, not the credit card transaction.
Instead of clicking into the item from the landing page, try navigating from the upper left corner of the home page to the Expense application. Does the hotel show up in your list of Available Expenses? If so, does the Expense Source column say Reservation or Corporate Card?