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JHTravel
Occasional Member - Level 3

Attendee Errors

Has anyone else had issues with attendee errors.  Essentially, we have 2 expense types for business meals for employees and non-employees.  We have audit rules requiring attendees for both but for the non-employee it requires at least 1 business guest.  This has been in place for 2 years with no issues.  This week we started getting reports from users that they are getting an error when using the employee only expense type saying that at least 1 guest must be added.  When the expense was review, the employee had indeed added employee guests and only employee guests.  Essentially, there was no error.  Again, this has never been a problem.  We raised a ticket and were told that the error was being triggered when the expense is saved and to resolve the employee must go into their attendees and resave and then leave without saving the expense.  This doesn't seem right.  Anyone have any thoughts?

1 REPLY 1
KevinD
Community Manager
Community Manager

@JHTravel hello there. I'm having a little trouble following. I understand the two expense types and that for the JT Employee Only, the user must enter at least one other attendee. Is that how the site should be working? 

 

I did a test in your site and added a Business Meal (JT Employees Only). I saved the expense and received a red alert that I must enter an attendee other than myself. From what you described, that wasn't happening until recently. Did I get that correct? 

 


Thank you,
Kevin
SAP Concur Community Manager
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