Attach Receipt Images not working, just getting spinning wheel on upload attempt

[ca_murray]

I am troubleshooting an issue our expense processors are having today.  When trying to upload a typical receipt image (correct format, size, etc.) at the report level, we are just getting a spinning wheel as a result.  In order to escape the spinning wheel, we have to 'x' out of Concur completely.  I have tried all browsers, cleared cookies and cache, tried various file types and sizes.  We are still able to attach an image to a specific expense line, but not to the higher level report.

Does anyone have any ideas?

Thanks,

Christine

[KevinD]

@ca_murray so I'm clear...all processors are experiencing this? 

Have you tried attaching a receipt to an expense report header level as an end user? If so, is the same issue happening?

[ca_murray]

Hi Kevin,

Yes, we are able to add receipt images at the header level with no problem as an end user but not as a processor, except at the line item level.  And all processors are having the same issue.

Thanks,
Christine