Approval request disappeared

[bnw4844]

Hello,  I received an email to approve an expense for one of my associates. I was able to view it on 8/27 when the email arrived but when I go back now I show zero approvals are pending. It's unclear what happened to the request, and am I able to retrieve it somehow? I need to send it back to this associate for editing. Any other ideas on next steps? Thank you

[bnw4844]

I had this associate recall the request from her side. I was able to confirm that the email went to my leader, and perhaps this is why it was no longer in my pending approvals? But I saw something in Help section saying that the request should have remained in my queue also. Please advise.

[KevinD]

@bnw4844 it is possible that the number of days to approve expired and the report escalated to your manager. This is what it sounds like happened, since you mentioned your boss received an approval email. I did check your site set up and if the approval time expires, the report escalates to the manager's manager or approver's approver. If you send me the the name of the employee in a private message, I can check the audit trail of the report. To send me a private message, click my username (KevinD) then the message button.

I'm 99.99% certain the report auto-escalated, but if you want me to be 100% certain, send me that private message.