Hi @hnguyen36 ,
There are 2 scenarios for this. Based on applicable scenario for you, please take required action as suggested below:
Scenario 1: If a card transaction is accidentally deleted from an expense report, it will still remain visible in the “Available Expenses” section on the home page.
Scenario 2: If a credit card transaction is deleted from the “Available Expenses” section, it can only be restored by a Concur Admin who has the Credit Card Administrator role.
In this case, you will need to contact your Concur Administrator or raise an IT ticket and request them to release the user-hidden (deleted) transaction from the backend. Once it is released, the transaction will reappear in your profile under the “Available Expenses” section.
Attaching similar article for your further reference purposes.
If this answers your query, then please mark solution as accepted.
Hi @hnguyen36 ,
There are 2 scenarios for this. Based on applicable scenario for you, please take required action as suggested below:
Scenario 1: If a card transaction is accidentally deleted from an expense report, it will still remain visible in the “Available Expenses” section on the home page.
Scenario 2: If a credit card transaction is deleted from the “Available Expenses” section, it can only be restored by a Concur Admin who has the Credit Card Administrator role.
In this case, you will need to contact your Concur Administrator or raise an IT ticket and request them to release the user-hidden (deleted) transaction from the backend. Once it is released, the transaction will reappear in your profile under the “Available Expenses” section.
Attaching similar article for your further reference purposes.
If this answers your query, then please mark solution as accepted.
@hnguyen36 so, the question is...which of the two scenarios mentioned by @PoojaKumatkar relates to your situation? 🙂
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
@hnguyen36 great to hear. 🙂
Thank you,
Kevin
SAP Concur Community Manager
Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.
