APP not updating after repeated attempts

[Tiff1079]

Every time I click on the Update Now it will not load. I've deleted the app, turned the phone on and off. Reinstated the app, signed out. I'm at a loss. Happened after the recent IOS update.  Any tricks? Won't load customer names or allow me to add now, I'm assuming because it requires the update. Thanks for any help!

[PoojaKumatkar]

Hi @Tiff1079 ,

Can you uninstall app and re-install and then check. Lets see if it works.

If still doesn't work then you can try accessing your Concur profile on mobile browser. Open chrome or any browser on mobile, load Concur sign in page, input credentials and login.

If this answer's your query, then please mark solution as accepted.

[Tiff1079]

I've uninstalled it a few times and unfortunately it still isn't working. I even installed it on my personal device and it won't allow me to add new customers or when I search, some of my longtime customers aren't showing up.

I don't like doing the reports on the desktop version, it can take a very long time to complete. I'll have to use it until the issue is resolved for now.

[PoojaKumatkar]

Hi @Tiff1079 ,

May I know what you mean by not allowing to add new customers or search existing customers.

Also, if you are talking about user profiles then can you please check whether those profiles are still active or not. Possible that those profiles are not active or created in Concur. 

Can you please share a screenshot so that it will be helpful to understand which Concur page you are referring to. 

[KevinD]

@Tiff1079 what version does your app say? When you sign in, click your initial in the upper right. On the next screen at the bottom, you'll see the app version. Let me know what it says, please.