ACTION REQUIRED: Outstanding Credit Card Expenses

[MahendranS]

I have recently got my corporate citi credit card, as part of the card activation or integration with travel agency they detected 10 INR and credit back the same amount on the same day as -10 INR, however, am getting email from EmailReminderService@concursolutions.com with above mentioned subject line and with below content:

**Do not reply**— this is a system-generated notification, and this email box is not monitored.

You are receiving this notice because you have 1 credit card transactions uploaded at least 35 days ago that must be submitted in Concur. These aged transactions may be unattached or already assigned to a report. To avoid further escalation, submit all expenses as soon as possible. 

I didn't incur any expenses by myself nor any balance outstanding for my credit card now, i don't how to stop this email because even if i try to create a report as personal for this +&- 10 INR the report value would be 0 so tool would not allow me to submit the report without any greater value to 0.

[PoojaKumatkar · Accepted solution]

Hi @MahendranS ,

Could you please check if there are any credit card transactions listed under your "Available Expenses" section on home page?

If there are, kindly move the transactions (both +10 INR and -10 INR) to your expense report and submit it. Once submitted, the system will stop sending you email reminders.

If you do not see any transactions, I recommend reaching out to your Concur administrator or submitting an IT support ticket to investigate the issue. The email reminders should not be triggered if there are no outstanding transactions in your profile.

If this answers your query, then please mark solution as accepted.

[MahendranS]

Thanks for your direction, i just submitted the report as you said hoping i don't get an email anymore.