I was prompted to complete a survey on SAP Concur Community including free-text feedback. After a number of edits to get my feedback under the 500-character limit (frustrating - why have a limit?) I received a message that my responses weren't recorded because I'd already done the survey before. Very frustrating - if it knows I've submitted previously why do I still get the prompts to complete the survey??
Luckily I was editing my feedback in Word to check the character count, so I can post it here instead:
Feedback on Product Forums
I've used many forums in professional and personal life and sadly the user experience on the SAP Concur Community forums is at the very low end. Some of the items I've noted above I'd consider basic features for any forum e.g. quoting and unread posts.
Customer communities are great for sharing knowledge but the UX has to be good enough to encourage people to keep coming back.
Thank you for your feedback. We'll definitely be sending this to the appropriate team to make sure they account for all the feedback you've provided.