Concur app does not link with my concur account.

[Brobert]

My app does not link with my Concur account. So I don't see my travels, and can't enter any expenses. My email verification is greyed, that might be the problem. Anyone can help? Chat bot is useless for this. 

[PoojaKumatkar]

Hi @Brobert ,

Can you please clarify below points so that would be able to understand the exact issue: 

1.  Are you able to login to the Concur web application and able to create/access travel and expense claims?

2. Are you able to login to Concur mobile app? and as per my understanding here you are not able to see/access your travel and expense claims. 

If possible, can you please also provide Concur web and mobile app home page screenshot.