Concur Reporting Intelligence issue

[DCassell220]

All day long I've been getting an error message (400 Bad Request - Request Header or Cookie too Large ) and it will NOT let me log in and run a report.  I did 2 days ago and it worked fine, but when I tried today no luck.  Anyone else having a problem?  The very first time today it said I needed to enter my login name and password (I was already logged in Concur & just switched from Expense to Reporting) and that first attempt failed.  Then each time afterwards I got message below.  I have logged in and out at least 3 times, cleared my cookies, etc.  Any other ideas?  I don't see anything reported on Concur Open.   Thanks!

[mramirez1]

I'm having the same issue. I use Intelligence almost every day with no issue, but got that error this morning. 

[KevinD]

@DCassell220 and @mramirez1 we did have a recent degradation in service with Reporting, that may be causing the issue. 

Also, when I get these errors, I clear my cache and try again. Usually fixes the issue. 

[DCassell220 · Accepted solution]

Thanks for the info, Kevin.  I tried clearing out the history and cache but I only did it for 2 weeks, which I thought covered the timeframe of the issue plus extra days.  It still didn't work so I created a support ticket and the guy that responded told me the same thing - but instead to clear the cache and history back for ALL TIME.   Once I did that I was able to log in and it worked fine for 3 days.  This morning I got the same message and don't see anything on Concur Open, but I'll try clearing the cache again.   Thanks!