Susan Berg is a seasoned technology executive with a strong background driving business growth through customer success. As the Vice President of Customer Experience Transformation for SAP Concur, Susan oversees the customer experience strategy, one that is designed to build enduring trust with customers through every interaction they have with SAP Concur. Susan and her team lead SAP Concur in how to use customer feedback to run the business at our best, partnering across the business to execute continuous improvement initiatives. Susan’s initial years at Concur were focused on helping make life easier for End Users in her role as the business leader for TripIt (Concur’s consumer travel product) and End User Engagement for SAP Concur’s suite of solutions. Prior to SAP Concur, Susan was a General Manager at Microsoft and Vice President at the Walt Disney Internet Group.