As Director and Head of SAP Concur Services for LATAM, I lead a diverse team of 20+ consultants delivering cloud implementation and customer care services to SAP Concur's largest customers across the Americas. With expertise in IT strategy, service management, and cloud solutions, our team manages over $5M in revenue while achieving exceptional NPS ratings above 85%. By aligning organizational strategy with market demands, we optimize costs, scale resources, and enhance customer lifecycle support using a dynamic on-shore/near-shore/offshore model. With over two decades of experience in technology and management, I focus on driving customer satisfaction, revenue growth, and operational efficiency. Passionate about fostering innovation and teamwork, I collaborate with stakeholders to develop tailored strategies that address evolving client needs. My mission is to enable success for both our customers and SAP Concur by leveraging strategic thinking, leadership, and a commitment to excellence in service delivery.