Overview
The User-Supplied Hotels (USH) enhancement introduces improved support for manually added hotel reservations on new Concur Travel. This update enables travelers to more flexibly manage accommodations within their trips, whether booked inside or outside of new Concur Travel. The goal is to streamline the booking experience, improve itinerary completeness, and provide better handling of externally booked accommodations.
Why is this change occurring?
We are enhancing the travel experience to better support the way customers actually book travel. Many travelers secure accommodations outside of Concur Travel, and this update provides a simpler, more flexible way to capture those details.
With this change, customers will benefit from:
- Greater flexibility to add or remove hotel reservations
- Improved visibility into planned and confirmed accommodations
- A more guided and intuitive experience when finalizing trips
- Better alignment with company travel policies through required reason selection when booking outside the system.
Overall, this enhancement helps ensure that your travel itinerary is complete, accurate, and easy to manage, regardless of where the booking occurs.
Why is it important?
This enhancement removes a key barrier to the new Concur Travel experience, enabling customers to transition seamlessly without disrupting how they manage hotel bookings. With User Supplied Hotels now fully supported, traveller's can continue to capture all their accommodations, whether booked inside or outside the system, while benefiting from a more modern, streamlined travel experience.
Timelines
- General availability: September, 2026 (web version)
Where can I find more information?
We’re here to support you! Please view the following resources:
