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Travel Allowance Upgrade for Concur Expense |
All customers are now required to upgrade to the new Travel Allowance Service to benefit from our automatically updated rate bundles and more.
SAP Concur aims to provide our customers with simple, sustainable, user-friendly solutions for their expense and travel ecosystem needs. Our Travel Allowance feature has provided customers with the ability to support managing reimbursements to their travelers for expenses related to their travel allowances (also known as per diems).
What’s new?
SAP Concur has released an upgraded Travel Allowance Service as the go-forward solution, and all configurations must be upgraded by April 15, 2027.
Upgrades are now available for all legacy configurations.
IMPORTANT UPDATE
On January 1, 2027, SAP Concur will cease to support rate updates to existing legacy Travel Allowance configurations where the rates being updated have an effective date of January 1, 2027 or later. Customers who have not upgraded to the Travel Allowance Service will be responsible for managing rate accuracy manually, with no SAP Concur assistance.
What’s in it for you?
The upgraded Travel Allowance Service offers enhancements, including:
- Centrally updating statutory rate bundles for 14 supported countries (eliminating the need to raise a ticket when supported statutory rates change)
- A more intuitive and user-friendly user interface (UI)
- Seamless integrations into other SAP Concur and SAP modules
- More flexibility in configurations, providing greater scalability for innovation
What action do you need to take?
To ensure you have the service that best fits your needs, please review your upgrade options:
Option 1) Self-Service Upgrade: Find all steps in our OnDemand video, Simplifying Travel Allowance Upgrades, and access resources on the Travel Allowance Upgrade Toolkit. The toolkit now includes a new self-service video that demonstrates how simple and beneficial it is to complete a self-service upgrade.
Note: For Standard Edition customers, self service is the only available option. For more information, refer to the release notes here.
Option 2) Assisted or Custom Upgrade: Contract directly with SAP Concur to upgrade by speaking with your SAP Concur account team or contract with a valued Service Partner. Note that the scope of an Assisted Upgrade is included if you subscribe to Managed Rate Administration (MRA).
Note: Please do not contact SAP Concur Support for assistance with Travel Allowance upgrades. Support is not equipped to assist with these requests. Use the self-service resources or connect with your account team or Service Partner as outlined above.
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KEY RESOURCES |
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| Simplifying Travel Allowance Service Upgrades |
Ask Me Anything: SAP Concur Community Post |
Additional Documentation and Resources |
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In this OnDemand video, Simplifying Travel Allowance Service Upgrades, we'll walk you through the upgrade options in more detail and provide answers to top questions. |
Post your Travel Allowance Upgrade questions here. |
