New innovations from SAP Concur and Amex GBT Strategic Alliance
When SAP Concur and American Express Global Business Travel (Amex GBT) announced their strategic alliance in 2025, the vision was to create a more connected travel experience by bringing together travel, expense, servicing, and marketplace capabilities.
At GBTA Convention 2026, the two companies are introducing a new set of innovations for Complete by SAP Concur and Amex GBT that builds on that vision, helping travelers navigate disruptions more easily, giving travel managers greater visibility into program performance, and making it easier for organizations to capture more value from their travel investments.
- Leakage reporting gives travel managers a more comprehensive view of bookings and spend by combining data from Concur Travel and Amex GBT, including offline bookings. The solution provides visibility into total travel spend including bookings made outside the managed travel program, with breakdowns by line of business, travel category, vendor, and traveler. Because off-channel bookings can reduce visibility into traveler safety, compliance, and supplier management, these insights help organizations strengthen duty of care, improve policy compliance and cost control, gain a clearer view of travel volumes to support supplier negotiations, and make more informed decisions about their travel programs.
- Perks, which includes supplier offers and loyalty benefits displayed at point of sale, will help organizations maximize the ROI of their travel programs, and the value delivered to travelers. Special TMC content, extras, corporate contract benefits, and traveler loyalty status entitlements will be directly visible to travelers in the booking experience, removing manual effort and the burden of comparing sites. These enhancements will improve traveler experience and add access to special rewards and amenities while increasing in-channel adoption and reducing out-of-program spend.
- Travel disruption management is brought into a single in-app experience, with notifications, guidance, support, and self-service trip changes accessible in one place. Travelers can quickly understand what's happening, adjust plans, and access live chat when they need it. By centralizing disruption management within Complete, organizations can help travelers stay informed, productive, and focused when plans change.
Leakage reporting on the travel manager homepage and travel disruption management are planned for early adopters in Q4 2026, with general availability expected in Q1 2027. Supplier offers in perks became generally available in August 2026, and benefits in perks is planned for Q1 2027.
What are the new AI features that SAP Concur announced at GBTA 2026?
At the GBTA Convention 2026, SAP Concur announced a new wave of AI-powered innovations designed to help travel managers, finance teams, delegates, and travelers work more efficiently while improving visibility, compliance, and decision-making across travel and expense. With these new enhancements, travel disruptions are handled with minimal effort, and expense reports are created automatically for business travelers. Travelers and expense program leaders will have the tools they need to manage spend easily using virtual cards, and administrators will receive benchmark insights to make strategic, data-driven decisions that support their organization’s success. Delegates will have an intelligent dashboard to manage requests, travel, and expenses seamlessly across multiple employees, so they can spend less time on administrative coordination and more time proactively supporting travelers and executives. And finance teams won’t need to sift through countless expense reports; only the high-risk reports that need human oversight will be brought to their attention.
Updates to other SAP Concur solutions, such as Concur Travel, Concur Expense, and AI solutions also apply to Complete by SAP Concur and Amex GBT, depending on a customer's solution set.
Where can I learn more about these announcements?
Read the full announcement for additional details and a closer look at how these innovations are helping organizations move toward more intelligent, connected, and autonomous travel and expense management. Reach out to your SAP Concur Account Team if you have questions. All availability dates mentioned in this article are planned dates and subject to change. Always check the SAP Roadmap Explorer for the latest information.
