Discover the new SAP Concur experience! In August 2024, a refreshed home page with intuitive design and user-friendly navigation was rolled out. The recent completion of Phase 3 marks the full transition to a modern design, simplified navigation, and streamlined workflows. Check out our resources, FAQs, and videos for more info.
What's new?
In August 2024, SAP Concur launched a refreshed home page experience on the web featuring an intuitive design and user-friendly navigation. The rollout was implemented in three phases, and we're thrilled to share that the final phase, which began on January 15, 2025, is now complete.
This redesign reflects our commitment to delivering personalized, modern technology tailored to our customers’ needs. With this update, your users now benefit from:
- A refreshed, modern design
- Simplified navigation
- Streamlined user workflows to facilitate faster completion of tasks
- Improved scalability, performance, and responsiveness
- An aligned user experience across SAP products
Implementation timeline
- Phase 1: Initial release of the new home page experience began late August 2024
- Phase 2: The new home page became the default for all users when they logged in. A banner at the top of the home page allowed users to switch back to the legacy home page if needed. Note: Customers who implemented SAP Concur on or after August 26, 2024, only had access to the new home page experience.
- Phase3: The legacy home page has been retired, and all users now access the new home page. Updates for this phase occurred over a few days to ensure a smooth transition across all SAP Concur datacenters.
Helpful resources
We've compiled a list of helpful resources to assist you.
Important information for Concur User Assistant by WalkMe customers
Custom content on your home page may be impacted by the home page redesign. This means your content may not display properly and may need to be moved and/or edited. Please share this information with your WalkMe Administrator. If you need assistance with your custom content:
- Currently, Configuration Services customers can submit an SAP Concur support ticket
- All other customers can submit a WalkMe support ticket by going to https:///community.walkme.com . Use your Editor credentials to log in. Then go to Get Help > My Cases and click ‘Create a Case’.
- Please follow the support flow in your country if the above options are not available
