Joule continues to make business travel simpler and more intuitive with new AI-powered capabilities in Concur Travel. Recent releases include enhancements to the Booking Agent experience and the introduction of AI-assisted trip changes, helping travelers book and manage travel through natural conversations while staying compliant with company policies.
Overview
Concur Travel has introduced two new Joule-powered enhancements designed to improve the traveler experience across the entire travel journey, from planning and booking trips to managing unexpected changes.
The next-generation Booking Agent continues to help employees search, plan, and book travel using natural language conversations, while AI-assisted trip changes allow travelers to update flights, hotels, and rental cars through the same conversational experience when plans shift. Together, these innovations simplify travel management, reduce manual effort, and provide a more seamless experience for travelers.
Why is this change occurring?
Booking and managing business travel can be time-consuming and often requires navigating multiple screens, tools, and policy considerations. These Joule enhancements help streamline the experience by providing conversational assistance throughout the travel journey, from trip planning and booking to itinerary changes.
What this means for you
Enhanced Booking Agent
The next-generation Booking Agent delivers several improvements:
- More natural conversations: Maintains context and adapts to changes without losing track of the conversation.
- Clearer recommendations: Explains why travel options are being recommended, helping travelers make informed decisions.
- Greater booking flexibility: Book flights, hotels, or rental cars independently based on individual travel needs.
- Event-and location-aware planning: Builds itineraries around conferences, events, or office locations.
AI-assisted trip changes
- Save time and effort: Reduce manual work when managing travel disruptions.
- Faster trip updates: Modify itineraries using natural language requests.
- Simplified experience: Update flights, hotels, and rental cars in a single conversational workflow.
- Built-in compliance: All changes align with existing company travel policies and approval processes.
- Transparent costs: View estimated fees and penalties before confirming changes.
Timelines
- June 16, 2026: General availability of the next-generation Booking Agent in Concur Travel.
- June 30, 2026: General availability of AI-assisted trip changes in Concur Travel.
Where can I find more information?
We're here to support you! Please view the following resources:
