Introducing Microsoft Bookings for scheduling Data Services appointments. Enjoy a user-friendly interface with real-time availability, so you can schedule directly online and receive automatic reminders.
What's new?
In our ongoing effort to improve your experience working with us, we are pleased to announce that we will be using Microsoft Bookings as our new scheduling tool. This platform will replace any previously used platforms and manual processes for a more efficient way to coordinate and manage Data Services appointments.
What are the benefits?
- User-friendly interface: simple navigation with a clear-cut design
- Easy scheduling: access real-time availability of Concur consultants and book appointments at your convenience
- Faster booking process: booking links will be provided in customers' support cases and made readily available through the reporting consultant's email signature or within the case comments
- Automatic reminders: receive automatic reminders for upcoming appointments via email
- Online tool: customers access the tool directly from a web browser or their calendar app, bypassing the need to download additional software
What action should I take?
- Look out for invitations: consultants will provide customers with an email invitation containing a unique link to schedule upcoming appointments
- Explore: click around and familiarize yourself with the new tool
- Feedback: We welcome your feedback! Reach out to your consultant if you have any questions or encounter any difficulties.
We are confident that this new tool will enhance the booking experience for our customers, increase operational efficiency, and ultimately allow us to focus more on what really matters - serving you better.
Stay informed about solution updates, enhancements, and new features by visiting the What’s New in Product section on SAP Concur Community.
