LAC: Regional Innovation Spotlight Series (2nd Edition)

Kelsey Gordon · Dec 4, 2025

Explore the latest innovations that matter for your business in our concise, region-specific videos designed to improve your SAP Concur experience. This on-demand video series offers administrators timely updates on new features, user experience improvements, and compliance tools tailored to the unique needs of your region.

Keeping up with the latest SAP Concur innovations can be challenging, but it doesn’t have to be. Regional Innovation Spotlight Series is designed specifically for administrators, providing timely and relevant updates that help you stay informed, adopt new features, and maximize the value of your SAP Concur solutions

Many of the innovations featured in this series are a direct result of customer feedback, reflecting the changes you've asked for. With regionally tailored sessions and on-demand videos, you’ll gain practical insights that align with your local needs, so you can confidently support your organization and drive more value every step of the way.

Innovation Spotlight: Latin America and Caribbean

Introduction

Kshitij Wadhwa, Regional Product Marketing Lead for LAC, welcomes you to the new era where innovation and AI are transforming the way organizations handle travel and expense. AI-powered tools and strategic alliances help you make smarter decisions, reduce costs, and deliver a great employee experience.

Request Assistant

Brad Starks, Director of Product Marketing, demonstrates how Request Assistant predicts expenses for flights, hotels, and taxis using AI and Concur Travel data, allowing users to adjust preferences, recalculate estimates, and simplify the process of submitting travel requests.

Real-time notifications and ExpenseIt on the web

Brad Starks, Director of Product Marketing, introduces real-time notifications and enhanced ExpenseIt functionality, showing how corporate card transactions trigger instant prompts to capture receipts and prevent duplicates, while ExpenseIt now auto-populates receipt details wherever users upload them, including on the web.

Microsoft integrations

Senior product manager Charles Muellner features two Microsoft integrations simplifying expense management. An Outlook calendar integration helps identify attendees, and a second brings SAP Concur right into Teams to perform actions and get information without changing applications.

Joule for managing expenses

Brad Starks, Director of Product Marketing, gives a demo of creating an expense report with Joule, SAP’s AI agent. With Joule, you can manage expenses with ease using intuitive, chat-based commands.

Spend Administration Launchpad and Expense Payment Manager

Senior product manager Charles Muellner introduces the Spend Administration Launchpad and Expense Payment Manager, tools that streamline admin tasks and simplify payment workflows within your SAP Concur solution.

Dynamic Card Management

Brad Starks, Director of Product Marketing, introduces Dynamic Card Management, a new MasterCard partnership that enables issuing and managing virtual and physical corporate cards directly through Concur, including on-demand activation tied to trip requests and spending needs.

Policy Assistant

Brad Starks, Director of Product Marketing, shares how Policy Assistant helps make compliance effortless, giving you the ability and flexibility to deliver policy information to travelers when and where they need it.

Concur and Convera partnership

Roy Chugh, Director of Integrated Partnership for Convera, goes behind the scenes to show how SAP Concur and Convera partner to deliver an end-to-end solution for reimbursements.

Smarter travel content

Kevin Gartner, Director of Global Customer Success, explains how new Concur Travel leverages new hotel connectors and GDS systems to offer 11× more policy-compliant hotel options, expanded rail capabilities, and partnerships with TMCs like Amex GBT, CWT, and BCD, providing users with richer, more flexible booking choices.

AI-powered booking journey

Senior product manager Linnea Uyeno explores how SAP Concur is revolutionizing booking travel with AI-driven innovations. The employee travel journey is simpler, more streamlined, with better insight into spend, risk, and compliance.

Joule for managing travel

In this demo, Senior Product Manager Linnea Uyeno illustrates how Joule supports a seamless, end-to-end travel booking experience for organizations of any size and system setup without redirects or switching applications. And for customers leveraging multiple SAP solutions, Joule unlocks even richer insights and more connected workflows.

The future of AI at Concur

Senior product manager Linnea Uyeno shares how SAP Concur is building smarter solutions alongside you. Advanced AI and iterative development utilizing research, testing, and customer feedback enable faster innovation to deliver better features and capabilities for travel & expense management.

Product Updates

We've compiled a concise list of product updates that occurred in the prior quarter. These updates will help you optimize your solutions, allowing you to focus on your key priorities. Check out the full infographic below, or download it here: