Overview
As part of the SAP Concur strategic initiative to create a world-class user experience, we are launching a new expense report user interface (UI) for our web application. The new UI is designed to have a more modern feel, improve core usability and navigation functionality, and be a foundation for future enhancements to improve the user experience.
Why is this change occurring?
Customer feedback and usage analysis showed the current expense report UI needed to evolve to meet modern UX best practices and address functionalities that cause inefficiencies for users. By redesigning the layout, structure, and key components, we are:
- Addressing user pain points around cumbersome navigation, overwhelming alert messages, slowness, and too many clicks to complete tasks
- Supporting accessibility and modern design standards to improve usability of the UI
- Increasing user satisfaction by reducing the time it takes to add, view, update, and submit expenses
Features & Benefits
Here are the features and enhancements customers can expect in the new expense report UI.
- Typography design enhancements for a cleaner and more modern look
- Drag-and-drop receipt files for automating the creation of new expenses via ExpenseIt
- Streamlined side-by-side display of the receipt image, expense details, and list of expenses for easier viewing
- New loading states to minimize full page reloads
- Re-designed alert messages to make them less overwhelming
- Icons with info pop-ups to quickly view additional details associated to expenses, such as attendees, itemizations, allocations, credit card transactions, and more
- Expandable side panel with a responsive layout that adapts to different device sizes
- Itemization flow enhancements for easier navigation and editing of parent and child entries
- Clearer dialog messages for system errors to better explain causes and resolutions to system and connection issues
Timelines
- Beginning September 17, 2025: The new Expense Report UI will be automatically enabled by default for Standard Edition customers. A banner will allow users to switch back to the classic UI and re-enable the new experience as needed.
- Beginning October 15, 2025: The new UI is planned to roll out to Professional Edition customers with the same opt-out banner option.
- Throughout late 2025 and early 2026: SAP Concur will continue to collect user feedback and usage insights to guide future improvements and determine when to transition to a permanent UI experience.
How do users opt-out of the new UI?
Once the new UI is available, users will see a banner at the top of the expense report page with a “Switch Back” option to revert to the classic UI at any time. Users are also able to provide feedback on the new UI.
If users switch back to the classic UI, the banner will have an “Enable” button for them to re-enable the new UI at any time.
Where can I find more information?
We’re here to support you. Please view the following resources for a smooth transition:
