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Introducing On-Screen Help for End Users [DEMO]

Jody
SAP Concur Employee
SAP Concur Employee
4 1 3,557

On-screen help for end users is now available in SAP Concur products, for all customers, in all supported languages. This new functionality is designed to help users, directly in the product, by offering simple tips and step-by-step guidance. As the administrator, you have the ability to enable and disable user assistance by country/region or globally.

 

  • If your organization has been using on-screen help for administrators, it’s now on for your end users, too.
  • If not, submit a support ticket. (See instructions below.)

In this video, we show you a few examples of what this looks like for your end users.

 

 

[Learn more about this new feature in our Take Five video interview with Kendra Kissane]


How to Enable

 

Authorized Support Contacts (ASCs) can enable Concur User Assistant by signing into the web version of SAP Concur and creating a support ticket.

 

  1.  From the home page, select Help > Contact Support > Create a Case.
  2.  In the Subject line, input Enable Concur Assistant by WalkMe.
  3.  Select Continue Creating a Case.
  4. In the Topic drop-down menu, choose any topic.
    Note: This will enable Concur User Assistant for every product that is currently available to your end users; it is not limited to the topic that you have chosen.
  5. Select Submit.

A service agent will contact you once the feature is enabled.

 

How to Configure

 

As an administrator, you have the option to:

  • Enable on-screen help for all users, or
  • Enable on-screen help only for users in specific countries/regions.

To configure your company's audience, select Administration > User Assistance Settings in the upper-right corner. 

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