Introducing Control Center
We’re excited to announce the upcoming release of Control Center, a powerful new feature in Concur Expense designed to give Expense Administrators deeper visibility, smarter insights, and greater control over their expense program.
What is Control Center?
Control Center is a centralized hub that helps Expense Admins:
- Monitor configuration health and program performance
- Identify potential issues
- Take action with guided, data-driven recommendations
This feature is part of a broader effort to help Admins to do more with less effort through AI tools and actionable insights.
What’s in it for me?
With Control Center, Expense Admins can:
- Gain centralized visibility into expense program performance
- Identify potential issues proactively
- Improve compliance and reduce rework
- Make faster, data-driven decisions
- Track trends and measure impact over time
Control Center Insights
At launch, Control Center will include the following insights:
- Expense Report Send-Back Insights: Top send-back reasons with recommended actions to reduce send backs – plus, send-back trends over time.
Benefit: Reduce repeat errors and improve first-time submission accuracy.
- Audit Rule Health: Provides audit rule trigger frequency, identifies audit rules that have not been updated recently, and identifies audit rules with invalid references.
Benefit: Increase audit effectiveness and identify compliance gaps.
- Expense Types: Identifies Expense Types missing account codes and descriptions.
Benefit: Improve financial data quality and user understanding of Expense Types.
- Unassigned Credit Cards: Proactively flags unassigned cards.
Benefit: Delivers automation, improves tracking and accuracy.
- Enable Real-time Notifications (RTN): Recommends enabling real-time notifications (RTN) for card feeds.
Benefit: Improve compliance and spend visibility.
How do I access Control Center?
Control Center will be rolled out beginning June 18th. It will take a few days to be rolled out to all customers. It can be accessed from the Expense Admin page or the left-side navigation bar. The new Expense Admin UI must be enabled (via the banner at the top of the page).
Control Center will be available to customers with Standard and Professional Editions, as well as Cloud Choice for Public Sector. Below are key differences by edition:
- Standard Edition: All admins have access. No Expense Type descriptions or Quick Tips. Limited audit rule scope.
- Professional Edition: Requires Expense Configuration Admin roles. Company Card Admin role needed to view credit card insights.
- CCPS: AI-based insights (Report Send-Back Recommendations, Audit Rule Analysis) are not available.
Keep an eye out for the Control Center in your admin experience and explore how it can help you monitor and optimize your expense management.
Check out these resources to learn more:
