Overview
SAP Concur's payment processing partner for Expense Pay and Invoice Pay disbursements is transitioning to a new banking infrastructure under Shift4 Ltd. As part of this change, customers who process disbursements in EUR (SEPA) or GBP (BACS) are required to complete updated mandate documentation to maintain uninterrupted payment processing. Shift4 is directly communicating with impacted customers and sending the required documentation via Docusign. This post is intended to help administrators understand what is happening, confirm the legitimacy of communications you may have received, and take the appropriate action before your relevant deadline.
Note: Accounts processing in USD or CAD are not required to take any action.
What action is required?
Action required - SEPA customers (EUR disbursements)
- For SEPA customers: collections will be presented under Shift4 Ltd's new SEPA Creditor Identifier and a new Unique Mandate Reference; your existing Bambora mandate will be cancelled from the migration date.
- You must complete all three of the following steps by July 29, 2026:
- Sign the new mandate form sent by Shift4 Ltd via Docusign (this also includes acknowledgement of updated Terms and Conditions)
- Register your new mandate ID directly with your bank — note that some banks require up to 8 business days to process B2B mandate registrations, so act promptly after signing.
- Complete the Shift4 confirmation form once your bank registration is done (link provided in the Docusign communication); you will need your Shift4 Merchant ID and new Mandate Reference ID to complete this step
- If the new mandate is not registered with your bank, your bank will reject SEPA Direct Debit collections from the migration date and your processing will be interrupted until registration is complete.
Action required - BACS customers (GBP disbursements)
- For BACS customers: Shift4 will transfer your existing mandate to the new bank on your behalf once your updated Direct Debit Instruction is signed.
- You must complete the following by August 4, 2026:
- Sign the new Direct Debit Instruction sent by Shift4 Payments UK Ltd via Docusign (this also includes acknowledgement of updated Terms and Conditions)
- No bank contact is required. Shift4 will register the updated mandate on your behalf
- If you miss the deadline, Shift4 will transfer your existing mandate to the new bank; however, this will result in a 12-business day pause to your payment processing.
Why is this changing?
The partner’s payment processing arrangements are being migrated to a new banking infrastructure. Shift4 Ltd is managing the migration and is your direct point of contact throughout this process.
Timelines
- July 29, 2026: Deadline for SEPA customers to complete all three mandate steps (sign, register with bank, confirm to Shift4) to avoid impact.
- August 4, 2026: Cutover for SEPA processing transitions to the new banking institution for customers who have completed all required steps; customers who have not completed the process by this date risk interruption to their SEPA disbursement processing until the mandate is registered.
- August 4, 2026: Deadline for BACS customers to sign and return their updated Direct Debit Instruction via Docusign to avoid impact.
- August 11, 2026: Cutover for BACS if the mandate has not been signed, Shift4 will transfer the existing mandate, but this will result in a 12-business-day pause to BACS processing.
Where can I find more information?
Please view the following resources:
- Shift4 Support Inbox: Reply directly to any communication you have received from Shift4, or contact them at [email protected].
- Docusign: The Docusign documents will be delivered from a Docusign domain. If you have not yet completed your mandate documentation, automatic reminder emails are being sent every three days. Please check your inbox and spam folders for communications.
- You can assign the Docusign agreement to another authorized member of your team.
- Click ‘Review Documents’ in the email.
- Use the ‘Other Options’ button in the bottom right hand side to select “Assign”
- Enter the details of the contact you are assigning the Docusign agreement to.
- If you did not receive the Docusign or otherwise need to update or correct contact details, raise a Support Incident with SAP Concur. Queue: EXP - Expense Pay | Inventory Group: TS-C Payment Services. This information is also detailed in Knowledge Base Article 000086126.
