What You Need to Know
ISO 20022, the global financial messaging standard, requires that vendor remittance addresses in Concur Invoice include a populated City field. If you use Invoice Payment Manager (Invoice Pay) and any of your vendor records have a blank City/Town field, you will need to update those records before the requirement takes effect.
No enforcement deadline has been set yet. The final deadline will be announced later. Monitor the Concur Invoice release notes: Professional edition | Standard edition. We encourage you to act now to avoid payment disruptions when the requirement goes into effect.
Who Is Affected?
This applies to you if ALL of the following are true:
- You use SAP Concur Invoice to Pay invoices through ACH or Invoice Payment Manager (Invoice Pay) in Concur Invoice.
- One or more of your vendor records has a blank City/Town field.
Customers who do not use Concur Invoice are not required to act at this time.
How to Update Your Vendor Records?
Three options are available depending on your vendor volume and how you manage vendor data:
Option 1: Manual update in Vendor Manager
Best for: Small vendor volumes with no automated import process.
- Log in to SAP Concur and navigate to Invoice > Vendor Manager.
- On the Manage Vendors screen, review the City column. Any vendor with an empty City value requires an update.
- Select the vendor row and click Open Vendor.
- Enter the correct value in the City field and click Save.
- Note: The Invoice Setting "Enable Create and approval for Invoice Vendor" must be enabled (on by default for Standard edition).
- When "Update your account system" window appears, click Copy and OK.
- Repeat for each vendor with a blank City value.
For more information: Professional edition | Standard edition
Option 2: Bulk spreadsheet import
Best for: Larger volumes. Supports up to 12,500 vendor records per import.
- In Vendor Manager, use Send to Excel to export your current vendor list, or download the vendor import template from the Import Vendors tab.
- In the exported spreadsheet, populate the City column for all vendors with a blank value, keeping all other information unchanged, including the Vendor Code and Vendor Address Code.
- Return to Vendor Manager and use the Import Vendors tab to re-import the updated spreadsheet. SAP Concur will update matching records in bulk.
For more information: Professional edition | Standard edition
Option 3: Vendor v3.1 API or Approved Vendor Import v3
Best for: Organizations that manage vendor data via external systems or automated processes. Organizations can use the Vendor v3.1 API or Approved Vendor Import v3 to retrieve impacted records, set the City field, and submit updates programmatically.
Resources
If you have questions or need assistance, please contact SAP Concur Support and reference KB Article 000101662: “How do I create a case for Expense Pay or Invoice Pay concerns?”
