How to Find Your Missing Transactions

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After you have added your trip expenses to an unsubmitted expense report, you will see your company card charges on the Available Expenses tab. If the expenses you have created are not appearing on this screen, you will need to troubleshoot the missing transactions. Note that it can take up to 10 days for some transactions to appear.

First, check to see if the missing corporate card charges are on your bank statement. If the charges appear on your bank statement, contact an Administrator to check if the transactions are hidden. If the missing charges are not on your bank statement, then troubleshoot using the steps mentioned in the video.

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I have two decades of experience in digital marketing with a focus on helping customer realize the value of their purchase in both B2B and B2C environments. I started my journey here at SAP Concur working on the TripIt marketing team. Now part of the SAP Concur Marketing team, I focus on building content and programs to help our users and customers get the most out of our solution and have the best experience possible.